RETURN POLICY
RETURN PROCESS
STEP 1: REQUEST A RETURN
You can raise a return request here After you have raised a return request, you will receive an acknowledgment email. A unique RET (Return) number will be assigned to your case for future reference.
STEP 2: APPROVAL
Once you've raised a return request, you should hear back from us soon. We may have a few questions and clarifications before we go ahead and approve your return request.
STEP 3: RETURN PICKUP
We will then arrange a pickup for your product. The product will take the same amount of time to reach us as it took to reach you. The tracking ID to track the status of your return shipment will be shared with you, so that you’re informed every step of the way.
STEP 4: INSPECTION
Once the product has reached us, we will need a few working days to have the product inspected thoroughly to determine the exact working condition of the product. This will be shared with you accordingly. We know that a few days is a lot of time. However, our team thoroughly inspects every aspect of the product so that we may have a solution ready for you.
STEP 5: RESOLUTION
Based on the inspection status and the reason for return, we will approve your return request and then ship out a replacement or issue full store credit in your account and your return case will be closed.
Return time：Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.
We will refund as soon as we see normal logistics.